Services

Custom software and IT services

Custom software and IT services focused on reliability and documentation, with clear scope, written decisions, and maintainable outcomes.

Engagement

Clear scope, written deliverables

Work is organized to reduce ambiguity. Written summaries and documentation are standard outputs.

How engagements work

Project-based by default with written scope, milestones, and deliverables.
Changes are reviewed and re-scoped before implementation.
Documentation included with each delivery as a standard output.
Written communication preferred; meetings kept short and purposeful.
Support windows agreed in writing when ongoing care is needed.

Boundaries

No open-ended scope or vague requests without clarification.
No urgency theater; timelines are realistic and documented.
No covert surveillance, spyware, or deceptive monitoring. Legitimate logging, monitoring, and security work must be disclosed and agreed in writing.
No work that compromises user privacy or safety.

This is a good fit if you need help with

Documenting a system or workflow so it is maintainable and transferable.
Reducing manual, error-prone steps with reliable software support.
Integrations or automation between existing tools to reduce repetition.
Stabilizing or refactoring an existing system for long-term reliability.
A project that needs clear scope, written decisions, and predictable delivery.

Not a good fit if you need

Open-ended work without written scope or decision records.
Same-day emergency response or crisis turnaround.

Custom software development

Purpose-built tools that reduce manual work and improve visibility.

Internal tools and workflows
System integrations and automation
Data cleanup, migration, and reporting
Lightweight web applications
Maintenance plans for long-term care

IT services

Practical support for devices, networks, and cloud systems.

Network setup and documentation
Email, storage, and backup configuration
Device setup and lifecycle planning
Access control and permission reviews
Vendor coordination and second opinions

Documentation and continuity

Written clarity so teams can operate without guesswork.

System diagrams and inventories
Runbooks and operating notes
Decision logs and change records
Security and access documentation
Handovers for new staff or vendors

Outputs

Documentation included by default

Every project ends with written handover notes, credentials, and a clear record of decisions.

System notes

Inventories, diagrams, and access details where appropriate.

Change log

A written summary of what changed and why.

Next steps

Recommendations for ongoing care or future improvements.

Methods

Tools and Processes

Complex work is supported by structured tools: automation, analysis software, and — where appropriate — AI-assisted research and validation. These tools are used to reduce manual effort, improve accuracy, and maintain clear records of decisions.

They do not replace judgment, accountability, or review. Final decisions are human and explicit.